At Ashoka Namkeen, we strive to ensure that every product reaches you in perfect condition. Your satisfaction is our top priority. If you are not satisfied with your purchase due to damages, defects, or delivery errors, we are happy to assist with refunds under the conditions below.
Eligibility for Returns & Refunds
- Products must be reported within 12 hours of delivery.
- Strictly No Returns and No Exchanges policy is followed.
- Refunds will only be provided for damaged, defective, or incorrectly delivered products, subject to verification.
Refund Process
- Contact our customer support at info@ashokanamkeen.com or call +91 75672 72672 with your order details and a description of the issue, along with relevant photos if required.
- Once the issue is verified and the refund is approved, the refund will be processed to the original mode of payment.
Refund Timeline
- Approved refunds will be credited to the original mode of payment within 3-5 business days.
- Please note: A payment gateway processing fee of 2%–2.5% (depending on the payment method and gateway) will be deducted from the refundable amount. This fee is charged by the payment service provider and is non-refundable.
Quality Commitment
Ashoka Namkeen is committed to maintaining the highest quality standards and providing a hassle-free customer experience. We recommend inspecting your order immediately upon delivery and reporting any issues within the specified time to ensure a quick resolution.